How to correct agents without making them angry
Is it possible to correct someone without offending or hurting their feelings? Especially when it comes to the people responsible for keeping your customer happy. How important is it to ensure that the...
View ArticleHow to reward your star performers
Ever since we are little kids, our innocent minds are programmed to believe that ‘good children’ get gifts by Santa Claus. The fear of missing out on gifts worked better than any harsh words. Parents...
View ArticleIs your website as helpful as your agents?
At a time when all the world’s businesses are striving to achieve proficiency on the internet landscape, having a website which as supportive as your customer service agent has become a necessity....
View ArticlePut employees before customers
When it comes to choosing between having an employee-centric culture or being a customer-focused business, the debate is often characterized by a non-majority. Multiple theories and concepts of wisdom...
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